Terms &
Conditions
These Terms govern your use of the CareOff Platform. Please read them carefully before using our services.
These Terms and Conditions ("Terms") govern access to and use of the website, pages, forms, job alerts, profile-creation features, application flows, content and related services made available at CareOff Companions and any linked web experiences operated for CareOff Companions.
The Website is operated by CAREOFF CAREGIVERS PRIVATE LIMITED, incorporated under the Companies Act, 2013, with its registered office at Divyasree Trinity, Phase 3, 3rd Floor, Survey No. 64, Madhapur, Hitech City, Serilingampally, Hyderabad – 500081, Telangana, India.
By accessing or using the Website, you confirm that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy and any additional terms communicated by CareOff.
1. Purpose of the Website
CareOff Companions helps caregivers, companions, nursing assistants, babysitters and elder-care workers discover and apply for care-related opportunities.
| Area | What the Website may support | Important limitation |
|---|---|---|
| Candidate applications | Submission of profiles, documents and availability | No guarantee of onboarding or work |
| Screening & Verification | Interviews, checks and training | Verification may involve third parties |
| Family introductions | Matching candidates with care seekers | No guarantee of selection or retention |
2. Eligibility
You must be at least 18 years old, legally capable of entering into contracts under Indian law and legally permitted to work in the applicable location.
You are responsible for ensuring that all information, certifications, licences and declarations submitted by you are true, current and complete.
3. Relationship Between You and CareOff
Use of the Website does not create any employment, partnership, agency or worker relationship between you and CareOff.
4. No Medical or Emergency Service Representation
CareOff Companions primarily supports caregiver and companion opportunities and is not a hospital, emergency service or medical institution.
You must not perform regulated healthcare activities unless specifically trained, authorised and legally permitted to do so.
5. Account, Profile and Application Information
You agree to provide accurate and current information while creating profiles, applying for jobs or uploading documents.
You are responsible for maintaining the confidentiality of login credentials and communication channels.
6. Document Uploads and Authenticity
You may be required to upload resumes, ID proofs, certificates, references or verification documents.
You must not upload forged, manipulated or misleading documents.
7. Screening, Background Verification and References
CareOff may conduct identity checks, interviews, qualification verification, police verification, reference checks and training assessments.
8. Training, Onboarding and Standards
Selected candidates may need to complete orientation, interviews, assessments, training or onboarding modules.
Completion of training does not guarantee work, assignment volume or earnings.
9. Job Alerts and Communications
By providing your contact information, you consent to receive application updates, alerts, onboarding communications and support notifications.
10. Job Information, Compensation and Benefits
Job descriptions, schedules, salary ranges and benefits displayed on the Website are indicative only and subject to final written terms.
11. Candidate Conduct
You agree to behave lawfully, respectfully and professionally while using the Website and during all CareOff processes.
- No harassment or abusive behaviour
- No impersonation or false information
- No misuse of personal data
- No unlawful or harmful activities
12. Confidentiality, Privacy and Family Information
You must treat all family, care-seeker and household information as confidential.
Confidential information must not be disclosed, photographed, recorded or misused.
13. Safety, Incidents and Professional Boundaries
You agree to comply with safety, hygiene and conduct standards communicated by CareOff or families.
- No abuse, violence or neglect
- No substance abuse while on duty
- No theft or exploitation
- Prompt incident reporting is mandatory
14. Third-Party Services and External Links
The Website may include links to third-party services, verification partners, payment providers or external tools.
Third-party services are governed by their own terms and privacy policies.
15. Intellectual Property
All Website content, branding, layouts, software, training materials and graphics belong to or are licensed by CareOff.
You may not reproduce, distribute or commercially exploit any Website content without prior written consent.
16. Privacy and Cookies
Your use of the Website is governed by our Privacy Policy and Cookies Policy, which explain how information is collected, used and protected.
17. Website Availability and Accuracy
CareOff does not guarantee uninterrupted access, complete accuracy or continuous availability of the Website.
Website content, roles and opportunities may be updated, modified or removed at any time.
18. Suspension, Rejection and Termination
CareOff may suspend or terminate access, reject applications or remove profiles if these Terms are violated or if required for safety, operational or legal reasons.
19. Disclaimers
The Website and all related content are provided on an “as is” and “as available” basis.
CareOff does not guarantee selection, onboarding, work volume, income, placement or career advancement.
20. Limitation of Liability
To the fullest extent permitted by law, CareOff shall not be liable for indirect, incidental, special or consequential damages arising from Website use.
CareOff’s aggregate liability shall not exceed INR 1,000 or the amount paid by you to CareOff in the previous three months, whichever is higher.
21. Indemnity
You agree to indemnify and hold harmless CareOff, its affiliates, employees and representatives against claims, liabilities or damages arising from your conduct, breach of these Terms or violation of applicable laws.
22. Changes to These Terms
CareOff may revise these Terms periodically to reflect operational, legal, security or policy updates.
Continued use of the Website after updates constitutes acceptance of the revised Terms.
23. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with Hyderabad, Telangana as the seat and venue.
24. Grievance Redressal and Contact
| Contact purpose | Details |
|---|---|
| Company | CAREOFF CAREGIVERS PRIVATE LIMITED |
| Registered address | Divyasree Trinity, Phase 3, 3rd Floor, Survey No. 64, Madhapur, Hitech City, Serilingampally, Hyderabad – 500081, Telangana, India. |
| CareOff Companions support | support@careoffcompanions.com |
| General helpdesk | help@careoff.com |