Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. Please read it carefully.
This Privacy Policy explains how CAREOFF CAREGIVERS PRIVATE LIMITED (“CareOff”,“CareOff Companions”, “we”, “us” or “our”) collects, uses, shares, stores and protects personal data in connection with CareOff Companions and related pages, forms, job alerts, applications, onboarding, training and caregiver-opportunity workflows.
This Privacy Policy applies to applicants, caregivers, companions, nursing assistants, babysitters, elder-care workers, job-alert subscribers and visitors using the Website or related Services.
By using the Website, submitting applications, creating profiles, uploading documents or communicating with us, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to personal data collected through the caregiver-focused CareOff Companions Website and relatedwork flows.
| User type | Examples of data context |
|---|---|
| Website visitors | Cookies, browser data, analytics and page views. |
| Job-alert subscribers | Email address, mobile number and communication preferences. |
| Applicants & candidates | Applications, resumes, interview and verification data. |
| Onboarded companions | Attendance, training, assignments and service-quality information. |
2. Personal Data We Collect
We collect personal data that you provided irectly, data generated through Website use and information received during screening orverification processes.
| Category | Examples |
|---|---|
| Identity & contact data | Name, mobile number, email, photograph, address and ID details. |
| Profile & application data | Experience, languages, availability, resume and certifications. |
| Verification data | Police verification, references and interview notes. |
| Communications | Emails, WhatsApp messages, support requests and calls. |
| Device & analytics data | IP address, browser type, cookies and Website usage. |
3. How We Collect Personal Data
We may collect data through Website forms, applications, uploads, interviews, onboarding, emails, phone calls, WhatsApp communications, cookies and third-party verification partners.
4. Purposes for Processing Personal Data
| Purpose | Examples |
|---|---|
| Application processing | Reviewing profiles and contacting candidates. |
| Verification | Identity checks and background verification. |
| Training & onboarding | Orientation, assessments and onboarding workflows. |
| Communications | Job alerts, interview reminders and support. |
| Analytics | Improving Website performance and campaign measurement. |
5. Legal Basis and Consent
We process personal data where consent has been provided, where processing is necessary for applications or onboarding, where required by law or where legitimate interests apply.
6. Background Verification and Safety Checks
CareOff may conduct verification checks including identity verification, reference checks, address verification and police verification where lawful and applicable.
These checks support safety, trust, onboarding and fraud prevention.
7. Sharing of Personal Data
We do not sell personal data. We may share information only where necessary for lawful business, operational, verification or onboarding purposes.
| Recipient | Purpose |
|---|---|
| Families & care seekers | Candidate introductions and suitability discussions. |
| Verification partners | Identity and background checks. |
| Technology providers | Hosting, analytics and communications support. |
| Government authorities | Compliance with legal obligations or investigations. |
8. Google, Analytics, Advertising and Similar Technologies
The Website may use Google Analytics, Google Ads, Google Tag Manager and similar technologies to understand Website usage, improve performance and measure recruitment campaigns.
9. Cookies and Similar Technologies
We use cookies and related technologies to operate the Website, remember preferences, analyse traffic and improve user experience.
Please review our Cookies Policy for more information and available choices.
10. Data Retention
Personal data is retained only for as long as reasonably necessary for recruitment,onboarding, legal compliance, dispute resolution, fraud prevention and record-keeping.
11. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, misuse or disclosure.
12. Your Rights and Choices
Subject to applicable law, you may requestaccess, correction, deletion, withdrawalof consent or updates to your data.
| Choice or request | How to exercise it |
|---|---|
| Update application details | Contact CareOff support or use profile tools. |
| Withdraw application | Contact us using the details below. |
| Unsubscribe from alerts | Use unsubscribe links or contact support. |
| Data access or deletion | Contact the grievance or privacy contact. |
13. Children’s Privacy
The Website is intended for adults aged 18 years and above. We do not knowingly collect personal data from minors for caregiver engagement purposes.
14. International Transfers
Some hosting, analytics, communication or cloud-service providers may process data outside India. Appropriate safeguards are applied where required by law.
15. Third-Party Links
The Website may contain links to third-party websites or tools. CareOff is not responsible for the privacy practices or content of external services.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, business operations, technologies or Website features.
17. Grievance Redressal and Contact
| Contact purpose | Details |
|---|---|
| Company | CAREOFF CAREGIVERS PRIVATE LIMITED |
| Registered address | Divyasree Trinity, Phase 3, 3rd Floor, Survey No. 64, Madhapur, Hitech City, Serilingampally, Hyderabad – 500081, Telangana, India |
| CareOff Companions support | support@careoffcompanions.com |
| Privacy & grievance contact | help@careoff.com |